Account Director France & Team Lead Paris

What we are looking for:

We are looking for an experienced Account Director to serve as a trusted partner for key customers in Southern Europe. You will help clients achieve their business and IT objectives while ensuring the S3 Passenger platform delivers maximum value. Your focus will be on building lasting relationships, driving strategic growth, and collaborating across teams to deliver innovative solutions.

Reporting to the Chief Commercial & Delivery Officer, you will oversee the full customer lifecycle  from onboarding and expansion to long-term partnership and renewal. You will lead the multi-disciplinary Customer Centric Team (CCT) in Paris, including Business Consultants, Project Managers, Service Delivery Managers, and Business Application Specialists, working closely with internal stakeholders to deliver outstanding customer outcomes, sustainable growth, and product innovation.

Your responsibilities:

• Lead, coach, and develop the Paris Team to drive performance, engagement, and professional growth;

• Own strategic customer accounts in France and build long-term partnerships with key stakeholders;

• Create and execute account plans to identify growth opportunities and drive upsell and cross-sell of S3 Passenger solutions;

• Guide customers in achieving their business and digital objectives using our SaaS platform;

• Ensure structured governance and deliver value at strategic, tactical, and operational levels across your customer portfolio;

• Foster customer satisfaction and retention by building meaningful, long-term relationships and ensuring their goals are met;

• Act as the senior escalation point and represent Sqills in steering committees and executive meetings;

• Coach and support your team to foster performance, engagement, and professional development;

• Work closely with Product Management and other Customer Centric Teams to align customer needs with product development and consulting services;

• Mobilize internal teams to deliver high-quality service and consistent customer experiences.

We are looking for someone with:

• A Master’s degree in Business Administration or equivalent practical experience;

• At least eight years of experience as an Account Director or similar role in IT/technology and/or transport industry;

• Proven track record of building and expanding relationships at senior leadership levels;
  Experienced in mobilising and aligning internal stakeholders to deliver exceptional customer service;

• Strong business acumen and product mindset.

• Advanced knowledge of account management tools and processes (strategic account plans, steering committees, risk mitigation);

• Experience in leading a multi disciplinary team with different seniority levels and backgrounds

• You are able to interpret difficult problems and facilitate customers towards sustainable solutions;

• Solution selling experience in SaaS/Product environments;

• Fluent in French and English.

And ideally with also:

• Professional proficiency in Spanish and/or Italian;

• Project management experience;

• Market knowledge in rail, bus, and/or air transport, especially in commerce, reservations, or distribution;

• Technical/IT background.

Why work at Sqills:

• Join an enthusiastic, diverse, and agile team of 240+ colleagues worldwide;

• Enjoy a flat structure environment with high responsibility and the ability to make an impact;

• Work in an open, challenging environment with ambitious professionals from varied backgrounds;

• Take advantage of exciting travel and growth opportunities within Sqills and Siemens Mobility

• Participate in inspiring company outings with colleagues from North America, Europe, and beyond.

Sqills Culture:

• People first: We foster a collaborative environment where individuals thrive and innovation flourishes.

• True partnership: We work closely with customers to unlock potential, create lasting impact, and drive sustained growth.

• Maintaining trust: Openness, honesty, and continuous knowledge sharing underpin all relationships, internal and external.

• Purposely flexible: We embrace agility and innovation, responding to change while maintaining a competitive edge.