You guide operators through implementing S3 Passenger. You help them translate what they need into what the system can do. This means running workshops, configuring complex setups, and being the person our customers call when they have questions. You need to understand both the product and the business well enough to spot when a customer's asking for something specific that could work for everyone.
Where transport meets technology
Behind every train ticket is a system that needs to work, and someone who needs to understand it. Our consultants are the bridge between S3 Passenger and the rail operators who depend on it.
At Sqills you will get a chance to work with some of the world's largest rail and bus operators. You are in direct contact with names such as SNCF, Eurostar, VIA Rail Canada, and Amtrak. You help them optimise the use of their systems on S3 Passenger.
This means that your work has a direct impact on millions of people travelling across the globe. It's complex, it's high-stakes, and when things need solving, you're the one operators turn to.
As a business consultant
As a service delivery manager
Once our operators go live, you make sure everything runs smoothly. You own the customer relationship post-implementation, which means that you track when we hit our SLAs, handle escalations when something does not go exactly as planned, and keep our internal teams aligned with what the customer actually needs. It's part relationship management, part problem-solving, part making sure nobody's surprised by bad news.
As a business application specialist
When our customers hit problems, whether it be a configuration question or something that's breaking their business processes, you are the one who figures it out. You will need to understand how S3 Passenger works, how each customer has it set up, and how their operations depend on it. This is part detective work, part customer communication, part knowing where to find the right people.
As a technical communicator
You write the documentation that helps customers (and colleagues) understand how S3 Passenger actually works. That means staying close to developers, understanding JSON structures and endpoints, and turning technical complexity into something people can follow. Good documentation means fewer support tickets and more self-sufficient customers.